FREQUENTLY ASKED QUESTIONS
Are your products safe for pregnancy?
All of our products are formulated in concentrations that are safe to use during pregnancy and breastfeeding. We do recommend that you speak with your doctor if you have concerns before using any of our products.
I have sensitive skin, can I use your products?
We take utmost care to exclude ingredients that can cause skin irritations. However, skin sensitivities vary with each person; if you have sensitive skin, we encourage you to conduct a patch test overnight. We recommend that you consult with your dermatologist if you have particular concerns before using any of our products.
Where are your ingredients from?
We source our ingredients from responsible vendors/farmers all over the world including Japan, China, Europe and the US. We select organic and wildcrafted ingredients whenever possible.
I noticed that you use herbs from China, are they safe?
The Chinese herbs we select and use are of the highest grade possible. All herbs have gone through and passed stringent tests to ensure they are free of pesticides, sulphur, preservatives and heavy metals.
What is the shelf life of your products?
Our products have a shelf left of 12 months unopened and 3-6 months if opened. Due to the natural characteristics of our formulas, they may be affected by exposure to the elements. In the rare instance you detect an unusual color/smell/texture when your YINA product first arrives, please contact us within seven days and we will be happy to replace it.
How to properly store your products?
Please store your YINA products in a cool, dark place away from humidity and fluctuating climate conditions.
How to use the products?
Our skin- and body-care products are for external use only. If you experience any irritation as a result of using our products, discontinue use immediately and consult a physician.
The YINA team utilizes our knowledge in therapeutic properties for all ingredients and botanicals to create our custom formulations. We proactively review emerging research and utilize historical knowledge on the properties and usage of botanicals from pharmacopeias around the world. However, please be aware that any and all statements on our website have not been evaluated by the Food and Drug Administration. Therefore, all information on the Site, is not intended to diagnose, treat, cure or prevent any diseases.
Are the sizes TSA friendly?
Yes they are! We specifically chose our packaging with travel in mind.
Why do you not include a sunscreen?
At this time, a YINA sunscreen is in R&D process. Stay tuned!
Do you ship orders to the UK? If so, how will orders be shipped?
Yes, we ship to the UK. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders.